{"id":1604,"date":"2023-12-27T18:16:59","date_gmt":"2023-12-27T17:16:59","guid":{"rendered":"https:\/\/pro.asctrainer.com\/privacy-policy-asc-trainer\/"},"modified":"2024-08-08T16:58:08","modified_gmt":"2024-08-08T14:58:08","slug":"privacy-policy-asc-trainer","status":"publish","type":"page","link":"https:\/\/pro.asctrainer.com\/en\/privacy-policy-asc-trainer\/","title":{"rendered":"Privacy policy – ASC Trainer"},"content":{"rendered":"

[vc_row][vc_column column_width_percent=”100″ align_horizontal=”align_center” gutter_size=”1″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″ uncode_shortcode_id=”891937″][vc_column_text css_animation=”bottom-t-top” animation_speed=”600″ uncode_shortcode_id=”983107″]\"\"Administrative<\/span>[\/vc_column_text][vc_empty_space empty_h=”2″][vc_custom_heading heading_semantic=”h1″ text_size=”fontsize-188059″ css_animation=”curtain” animation_speed=”600″ uncode_shortcode_id=”485066″]Privacy policy – ASC Trainer[\/vc_custom_heading][vc_empty_space empty_h=”2″][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ css_animation=”bottom-t-top” animation_speed=”600″ width=”1\/1″ uncode_shortcode_id=”953481″][vc_column_text uncode_shortcode_id=”176805″]Date of last update: 03\/2024<\/p>\n

This policy applies to the processing of Data that we carry out on your Personal Data via the ASC application and the www.pro.asctrainer.com website and its sub-domains (hereinafter and together the “Platform”<\/strong>). This document describes how your Personal Data is processed by ASC in accordance with current data protection regulations). This document describes how your Personal Data is processed by ASC in accordance with current data protection regulations.[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”2″ bottom_padding=”2″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″ uncode_shortcode_id=”202773″][vc_column column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ css_animation=”bottom-t-top” animation_speed=”600″ width=”1\/1″ uncode_shortcode_id=”466578″][vc_custom_heading uncode_shortcode_id=”830037″]1 – DEFINITIONS[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”175909″]”Personal Data”<\/strong> or “Data”<\/strong> means any information that directly or indirectly identifies a natural person (e.g. surname, first name, telephone number, date of birth, address, etc.).<\/p>\n

“Data controller”<\/strong> means the natural or legal person who, alone or jointly with others, determines the purposes and means of processing.
\nIn this document, it is the entity designated in article 2. <\/p>\n

“Data Subject”<\/strong> means any natural person whose Personal Data is collected and processed through the Platform.
The expressions defined above have the same meaning, whether they are used in the plural or in the singular.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ css_animation=”bottom-t-top” animation_speed=”600″ width=”1\/1″ uncode_shortcode_id=”142948″][vc_custom_heading uncode_shortcode_id=”170297″]2 – CONTACT DETAILS OF THE DATA CONTROLLER[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”194893″]In this Privacy Policy, the terms “we”, “us”, “our” or “CSA” are used to refer to:<\/p>\n

ASC Trainer, SAS with registered office at 37 avenue Trudaine, 75009 Paris.
\nRCS n\u00b0985 028 760. <\/p>\n

ASC acts as Data Controller for the processing of your Data.
You can contact ASC if you have any questions about data protection at the following e-mail address: privacy@asctrainer.com[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ css_animation=”bottom-t-top” animation_speed=”600″ width=”1\/1″ uncode_shortcode_id=”113592″][vc_custom_heading uncode_shortcode_id=”424611″]3 – HOW IS YOUR DATA USED?[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”188511″]When you use the functionalities of our Site, we process your Data under the following conditions and for the following purposes:[\/vc_column_text][vc_column_text uncode_shortcode_id=”103004″ el_class=”table-asc”]<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Why does ASC use your data?<\/b><\/th>\nWhat categories of data are collected?<\/b><\/th>\nWhat is the legal basis for processing?<\/b><\/th>\nHow long is this data stored?<\/b><\/th>\n<\/tr>\n<\/thead>\n
Create your account on the Platform<\/span><\/td>\nIdentity data, Coach contact details, Country of practice, Login details, Professional identification documents and proof of qualifications, Bank details, Links to social network accounts, Proposed activities, Proposed services, Partnerships and promotions, Area of intervention, Music playlists, Exchanges with ASC experts, Profile photo.<\/span><\/td>\nPre-contractual measures<\/span><\/td>\nAs long as you have an Account + 5 years from the closure of your Account (legal statute of limitations)<\/span><\/td>\n<\/tr>\n
Check documents submitted to obtain the Certified Coach badge<\/span><\/td>\nProfessional and supporting documents, Date of submission, Content of exchanges, Coach contact details<\/span><\/td>\nPre-contractual measures<\/span><\/td>\n\n

For Coaches whose profile is validated : Until account deletion<\/span><\/p>\n

For Coaches whose profile has not been validated : Up to 1 month after the decision to refuse the Coach’s registration<\/span><\/td>\n<\/tr>\n

Publish your product and service offers on the Platform<\/span><\/td>\nAccount Identifiers, Account Information, Product or Service Information, Links to Social Network Accounts, Proposed Activities, Proposed Services, Partnerships and Promotions, Area of Operation.<\/span><\/td>\nContract performance<\/span><\/td>\nUp to 5 years from the deletion of the product or service file concerned.<\/span><\/td>\n<\/tr>\n
Provision of services connecting Coaches with Users<\/span><\/td>\nAccount identifiers, Account information, Profile information, Transaction and payment information, Subscription status, Exchange history<\/span><\/td>\nContract performance<\/span><\/td>\nAs long as you have an Account + 5 years from the closure of your Account (legal statute of limitations)<\/span><\/td>\n<\/tr>\n
Customer relationship management (information, notifications, promotional offers, etc.)<\/span><\/td>\nAccount identifiers, transaction and payment history, customer service communications, account preferences.<\/span><\/td>\nContract performance<\/span><\/td>\nAs long as you have an Account + 5 years from the closure of your Account (legal statute of limitations).<\/span><\/td>\n<\/tr>\n
Comply with our financial management and accounting obligations<\/span><\/td>\nInvoices, transaction history, account identifiers, coach details, user details, exchanges, tax documents<\/span><\/td>\nLegal obligation<\/span><\/td>\n10 years from the end of the fiscal year of the transaction concerned<\/span><\/td>\n<\/tr>\n
Offer a messaging service between Users and Coaches.<\/span><\/td>\nAccount identifiers, message content, message date and time, message status<\/span><\/td>\nLegitimate interest<\/span><\/td>\n\n

As long as you have an Account + 5 years from the date of closure of your Account (legal statute of limitations).<\/span><\/p>\n

If you delete a message from a conversation, it will be permanently deleted after 6 months.<\/span><\/td>\n<\/tr>\n

Manage reviews<\/span><\/td>\nAccount identifiers, review content, rating, member name, date and time of review.<\/span><\/td>\nLegitimate interest<\/span><\/td>\n\n

As long as you have an Account. <\/span><\/p>\n

After that, the reviews are anonymized.<\/span><\/td>\n<\/tr>\n

Invoicing on behalf of Coaches<\/span><\/td>\nAccount identifiers, transaction history, user and coach contact details, invoices generated<\/span><\/td>\nContract performance<\/span><\/td>\n10 years from the end of the fiscal year of the transaction concerned<\/span><\/td>\n<\/tr>\n
Payment and tracking of Platform subscriptions and management of financial flows<\/span><\/td>\nAccount identifiers, Transaction history, Bank details and payment methods, Transaction information, Subscription status<\/span><\/td>\nContract performance<\/span><\/td>\nAs long as you have an Account + 5 years from the closure of your Account (legal statute of limitations)<\/span><\/td>\n<\/tr>\n
Managing complaints <\/span><\/td>\nAccount identifiers, Account information, Platform usage information, Complaint correspondence<\/span><\/td>\nLegitimate interest<\/span><\/td>\nUp to 5 years from date of claim closure<\/span><\/td>\n<\/tr>\n
Management of disputes with Users \/ Coaches<\/span><\/td>\nContact details, Account history, Account identifiers, Account information, Platform usage information, Correspondence, Supporting documents<\/span><\/td>\nLegitimate interest<\/span><\/td>\n5 years from the closure of your Account (legal statute of limitations) or until the expiry date of legal remedies in the event of the opening of legal proceedings.<\/span><\/td>\n<\/tr>\n
Retention of credit cards for future payments<\/span><\/td>\nBank details, Card expiry date<\/span><\/td>\nLegitimate interest<\/span><\/td>\nUntil your account is deleted<\/span><\/td>\n<\/tr>\n
Commercial prospecting<\/span><\/td>\nCommunication preferences, purchase history, browsing data, interaction with marketing e-mails<\/span><\/td>\nLegitimate interest<\/span><\/td>\nUp to 3 years from last active contact<\/span><\/td>\n<\/tr>\n
Customer support<\/span><\/td>\nAccount identifiers, Account information, Platform usage information, Transaction and payment information, Content of support request tickets, exchanges and attachments, Contact details<\/span><\/td>\nContract performance<\/span><\/td>\nUp to 5 years after the closing date of your support request<\/span><\/td>\n<\/tr>\n
Respond to all contact requests<\/span><\/td>\nContact details, account identifiers, correspondence history, request status<\/span><\/td>\nLegitimate interest<\/span><\/td>\nUp to 5 years after the closing date of your request <\/span><\/td>\n<\/tr>\n
Ensure platform security<\/span><\/td>\nAccount identifiers, IP address, Browsing data, Transaction history, Activity logs, Device information<\/span><\/td>\nLegitimate interest<\/span><\/td>\nUp to 1 year after the last activity on the account, or until closure of the investigation if an investigation is required.<\/span><\/td>\n<\/tr>\n
Manage the Platform (troubleshooting, bug resolution, etc.)<\/span><\/td>\nAccount identifiers, Account data, Platform usage data, Contact information<\/span><\/td>\nLegitimate interest<\/span><\/td>\nUp to 5 years after incident closure date<\/span><\/td>\n<\/tr>\n
To compile statistics on the use of services for the purpose of improving services<\/span><\/td>\nNumber of users, Number of Coaches, Number of offers published, Account data, Platform usage data, Transaction and payment information, Traffic data (cookies)<\/span><\/td>\nLegitimate interest<\/span><\/td>\n\n

Raw data used for statistical purposes are kept for a maximum of 10 years.<\/span><\/p>\n

Aggregated and anonymous data is stored indefinitely.<\/span><\/td>\n<\/tr>\n

Managing disputes between Users and Coaches<\/span><\/td>\nAccount identifiers, transaction information, dispute correspondence<\/span><\/td>\nContract performance<\/span><\/td>\nUp to 5 years from date of dispute closure<\/span><\/td>\n<\/tr>\n
Manage referral program<\/span><\/td>\nAccount identification, guest member profile data, guest member registration information, monetary benefit amount, referral code<\/span><\/td>\nContract execution<\/span><\/td>\nUntil your account is deleted<\/span><\/td>\n<\/tr>\n
Management of responses to requests to exercise the rights of data subjects<\/span><\/td>\nIdentity of data subject, nature of request, supporting documents<\/span><\/td>\nLegal obligation<\/span><\/td>\nUp to 5 years after the date of closure of the request<\/span><\/td>\n<\/tr>\n
To meet our legal obligations (tax, legal requests, etc.)<\/span><\/td>\nAccount identification, account data, Platform usage data, User data, Coach data<\/span><\/td>\nLegal obligations<\/span><\/td>\nIn accordance with current legal requirements<\/span><\/td>\n<\/tr>\n
To sell or reorganize part of our business or assets<\/span><\/td>\n\n
    \n
  • Contact details, <\/span><\/li>\n
  • Communications, with customer service,<\/span><\/li>\n
  • Tax documents,<\/span><\/li>\n
  • Replies to notices,<\/span><\/li>\n
  • Invoices generated,<\/span><\/li>\n
  • Subscription status,<\/span><\/li>\n
  • Correspondence with customer service,<\/span><\/li>\n
  • Support tickets,<\/span><\/li>\n
  • Correspondence history,<\/span><\/li>\n
  • Account credentials,<\/span><\/li>\n
  • Account details,<\/span><\/li>\n
  • Platform usage data,<\/span><\/li>\n
  • Traffic data,<\/span><\/li>\n
  • Correspondence related to the dispute.<\/span><\/li>\n<\/ul>\n<\/td>\n
Legitimate interest<\/span><\/td>\nIn accordance with applicable legal requirements<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

[\/vc_column_text][vc_column_text uncode_shortcode_id=”140327″]The compulsory or optional nature of the Data requested from you, as well as the consequences of failing to reply, are specified at the time the Data is collected, notably by the presence or absence of an asterisk.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ css_animation=”bottom-t-top” animation_speed=”600″ width=”1\/1″ uncode_shortcode_id=”113923″][vc_custom_heading uncode_shortcode_id=”143387″]4 – RECIPIENT OF YOUR DATA[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”112769″]Your Personal Data may be transmitted to third parties by ASC in the following situations:<\/p>\n